220-1102 Question 280
Single answerSystem requirements for applicationsA small business user asks you to install a new 64-bit accounting application on an older Windows 10 Pro workstation. The vendor documentation lists these minimum requirements: 64-bit CPU with 2 cores, 8 GB RAM, 20 GB free disk space, and Windows 10 version 22H2 or later. During your assessment, you find the PC has a 64-bit dual-core processor, 8 GB RAM installed, 35 GB free disk space, and Windows 10 Pro version 21H2. The installer fails with a message that the operating system is not supported. What should you do FIRST to meet the application requirements with the least hardware change?
- A
Upgrade Windows 10 from version 21H2 to 22H2 or later
- B
Replace the CPU with a faster quad-core model
- C
Increase the RAM from 8 GB to 16 GB
- D
Convert the disk from MBR to GPT
Show answer and explanation
Correct answer: A
Explanation
This question tests the ability to compare vendor application requirements with an actual system and identify the specific gap preventing installation. In real support scenarios, technicians should verify CPU architecture, RAM, available storage, and operating system version against the software publisher's documentation before making changes. Here, the hardware already satisfies the minimum requirements, but the OS version does not. The best practice is to remediate the documented mismatch first rather than making speculative upgrades. This aligns with standard troubleshooting and deployment practice in A+ Core 2: confirm compatibility using vendor documentation, then perform the least disruptive change necessary to meet requirements.
- A. Correct.
Correct. The workstation already meets the listed CPU, memory, and storage minimums, but it does not meet the required operating system version. Since the vendor specifically requires Windows 10 version 22H2 or later, upgrading the OS version is the first and most appropriate step. This addresses the actual installer failure while avoiding unnecessary hardware replacement.
- B. Incorrect.
Incorrect. The requirement is for a 64-bit CPU with 2 cores, and the system already has a qualifying dual-core 64-bit processor. Replacing the CPU would not address the unsupported operating system message and would be an unnecessary hardware change.
- C. Incorrect.
Incorrect. The application requires 8 GB RAM, and the workstation already has 8 GB installed. While adding more RAM might improve performance in some cases, it is not required to satisfy the published minimum system requirements and would not resolve the OS version error.
- D. Incorrect.
Incorrect. Disk partition style is not listed in the application's requirements. Converting from MBR to GPT may be relevant for some firmware or OS deployment scenarios, but it does not address the documented requirement for Windows 10 version 22H2 or later.