220-1102 Question 566
Single answerClearing browsing dataA user reports that a company web portal is loading an outdated version of a page in their browser, even after the web team confirmed the site was updated. The portal works correctly on another technician's computer. You want to resolve the issue without removing the user's saved passwords or forcing them to sign back in to unrelated websites. Which action should you take first?
- A
Clear the browser's cached images and files for an appropriate time range
- B
Clear all browsing data, including passwords and autofill form data
- C
Reset the browser to its default settings
- D
Uninstall and reinstall the browser
Show answer and explanation
Correct answer: A
Explanation
This question tests practical browser troubleshooting in an A+ Core 2 context. When a single user sees outdated website content that others do not, one of the most likely causes is stale cached content stored in the browser. Best practice is to use the least invasive fix first: clear cached images and files, ideally for the relevant time range, before taking broader actions. This preserves user data such as saved passwords and avoids unnecessary disruption. Major browser vendors, including Google Chrome, Microsoft Edge, and Mozilla Firefox, provide separate options for clearing cached files versus other browsing data such as passwords, cookies, and form data. In real-world support, technicians should choose the smallest effective change that addresses the symptom while protecting the user's data and workflow.
- A. Correct.
Correct. Cached images and files are commonly responsible for a browser displaying outdated web content. Clearing the cache is the least disruptive first step and directly targets locally stored website data without removing saved passwords. On modern browsers, technicians can usually choose the data type and time range, making this the most appropriate action for the scenario.
- B. Incorrect.
Incorrect. Although clearing all browsing data could remove stale site data, it is unnecessarily disruptive because it would also remove saved passwords and possibly autofill entries. The scenario specifically states that you want to avoid removing saved passwords or causing unnecessary reauthentication for unrelated sites.
- C. Incorrect.
Incorrect. Resetting the browser is a much broader troubleshooting step intended for issues such as persistent misconfiguration, unwanted extensions, or startup/page behavior problems. It is not the best first action for a likely cache-related issue and may alter settings the user depends on.
- D. Incorrect.
Incorrect. Reinstalling the browser is excessive for a problem that is likely caused by cached web content. This approach takes more time, is more disruptive, and does not represent standard first-line troubleshooting for stale page data.