220-1102 Question 513
Single answerLocator applicationsA sales employee reports that a company-issued smartphone was left in a rideshare vehicle. The phone contains corporate email and cloud app access. You are the technician assigned to help recover the device while protecting company data. The user says the battery was around 60% and the phone was connected to the internet earlier that morning. Which action should you take FIRST?
- A
Use the phone's locator application to place the device in Lost Mode or mark it as lost and view its last known location
- B
Perform a full remote wipe immediately so no one can access company data
- C
Call the cellular carrier and request that all location services on the phone be enabled remotely
- D
Send repeated text messages to the phone asking the driver to return it
Show answer and explanation
Correct answer: A
Explanation
The best first step is to use the platform's locator application to lock or mark the device as lost and review its location. This aligns with standard mobile device security practice: try to secure the device and determine recoverability before escalating to a destructive action such as a remote wipe. On Apple devices, Find My supports Lost Mode, location tracking, and message display. On Android, Find My Device supports locating, securing, and, if necessary, erasing the device. In enterprise environments, this may also be done through a mobile device management solution. Best practice is to verify the organization's incident response and mobile device policies, but when recovery is still possible, locator features provide both security and operational flexibility.
- A. Correct.
Correct. Using the device's locator application first is the best initial response when the phone may still be online and recoverable. Modern locator tools such as Apple's Find My and Android's Find My Device can show recent location information and let administrators or users mark the phone as lost, lock it, display a message, and sometimes trigger a sound. This helps protect data while preserving the chance of physical recovery.
- B. Incorrect.
Incorrect. A remote wipe can be appropriate if the device cannot be recovered or if policy requires immediate data destruction, but it is not usually the best first step when the phone may still be reachable and recoverable. Wiping the phone can remove the ability to continue tracking it, depending on platform behavior and account status, and may eliminate the chance of getting it back.
- C. Incorrect.
Incorrect. A carrier cannot generally enable disabled location services remotely as a standard support action. Locator applications rely on settings such as location services, account sign-in, device management, and internet connectivity that are controlled by the device and its operating system, not simply by the cellular provider.
- D. Incorrect.
Incorrect. Contacting the person who may have the phone can be useful later, especially if a message is displayed through the locator application, but sending ordinary text messages is not the best first action. If the phone is locked, unattended, or disconnected, the message may not help, and it does not secure company data.