220-1102 Question 333
Single answerLightingA technician is preparing a small office after hours to replace several desktop systems and troubleshoot cabling behind desks. The office manager asks the technician to follow physical safety best practices while working alone in a dimly lit area with boxes and loose cables on the floor. Which action should the technician take FIRST to reduce the most immediate workplace hazard?
- A
Increase the lighting in the work area before beginning the hardware replacement
- B
Begin replacing the desktops quickly so the office can reopen sooner
- C
Disable the monitor sleep timers on all systems to keep the room brighter
- D
Use a can of compressed air to clean the desktops before moving any cables
Show answer and explanation
Correct answer: A
Explanation
This question focuses on physical safety and environmental awareness in a real support scenario. When a technician is working in a dimly lit space with obstacles and loose cabling, the most immediate hazard is the increased risk of injury or accidental damage caused by poor visibility. Best practice is to ensure adequate lighting first, then identify and manage trip hazards before proceeding with installation or troubleshooting. This aligns with standard workplace safety guidance used in IT support environments: maintain a safe workspace, improve visibility, and address environmental hazards before handling equipment. In CompTIA A+ Core 2, operational procedures and safety practices emphasize reducing risk to people and equipment before performing technical work.
- A. Correct.
Correct. Improving lighting is a basic physical safety control that helps the technician identify trip hazards, power cords, sharp edges, and other environmental risks before starting work. In A+ Core 2 operational and workplace safety topics, proper lighting is part of maintaining a safe work environment and preventing accidents during installation or maintenance tasks.
- B. Incorrect.
Incorrect. Speed does not address the immediate safety risk. Working quickly in a dim area with boxes and loose cables increases the chance of trips, falls, and accidental equipment damage. A technician should first make the area safe before beginning the task.
- C. Incorrect.
Incorrect. Keeping monitors awake is not an appropriate or reliable workplace lighting solution. Monitor light does not adequately illuminate floors, cabling paths, or the rear of desks where hazards are located. This option reflects a misunderstanding between ambient task lighting and screen brightness.
- D. Incorrect.
Incorrect. Cleaning equipment may be part of maintenance, but it does not reduce the immediate environmental hazard described in the scenario. The primary risk is poor visibility around obstacles and cables, so improving lighting should come before any cleaning activity.