220-1102 Question 93
Single answerSystem Information (msinfo32.exe)A Windows 11 user reports that a line-of-business application will not launch after a hardware refresh. The application vendor asks you to send a report showing the PC model, BIOS version, installed RAM, and current hardware resource details, but the user is remote and not comfortable navigating multiple tools. Which action should you take to gather the requested information as efficiently as possible?
- A
Open msinfo32.exe and use File > Export to save a System Information report that includes system summary and hardware resources
- B
Open dxdiag.exe and save the report because it provides the BIOS version, installed RAM, and complete hardware resource allocation details
- C
Open Device Manager and export the list of devices because it includes the PC model, BIOS version, and hardware resource summary in one file
- D
Open Task Manager and use the Performance tab to capture screenshots of CPU, Memory, and Disk information for the vendor
Show answer and explanation
Correct answer: A
Explanation
The best answer is to use System Information (msinfo32.exe). In a real support scenario, vendors often request a single report that summarizes hardware and firmware details without requiring the user to open several utilities. msinfo32 provides a centralized view of System Summary data, including items such as system manufacturer/model, BIOS version/date, and installed physical memory, along with Hardware Resources categories. It also allows the technician or user to save or export the information for sharing. This aligns with Microsoft documentation and common support best practices: use msinfo32 when you need a broad, exportable snapshot of system configuration rather than live performance data or driver-only details.
- A. Correct.
Correct. System Information (msinfo32.exe) is designed to present a consolidated view of system details such as System Summary information and Hardware Resources. From msinfo32, you can review items like system model, BIOS version/date, installed physical memory, and resource-related categories, then export the results to a text-based report. This is the most efficient choice when a vendor wants a broad hardware and configuration snapshot from a remote user.
- B. Incorrect.
Incorrect. DirectX Diagnostic Tool (dxdiag.exe) is useful for graphics, sound, and DirectX-related troubleshooting and does show some general system details, but it is not the best tool for a complete hardware resource report. It does not provide the same structured hardware resource information that msinfo32 offers.
- C. Incorrect.
Incorrect. Device Manager is primarily for viewing and managing installed hardware devices and drivers. Although it can show device properties and some resource assignments for individual devices, it does not generate a single comprehensive report containing system model, BIOS version, memory totals, and overall hardware resource details in the way msinfo32 does.
- D. Incorrect.
Incorrect. Task Manager is useful for monitoring current performance and running processes, but it is not intended to create a formal inventory-style system report. Screenshots from the Performance tab would also be incomplete and less professional than exporting a System Information report.