220-1102 Question 65
Single answerDesktop styles/user interfaceA help desk technician is configuring a shared Windows 10 workstation for a user with low vision. The user says icons and text on the desktop are difficult to read, but they do not want the screen resolution lowered because applications appear blurry when that is done. Which action should the technician take FIRST to improve readability while preserving image clarity?
- A
Increase the display scaling percentage in Windows display settings
- B
Lower the screen resolution to 1024x768
- C
Change the desktop background to a solid color
- D
Disable visual effects for best performance
Show answer and explanation
Correct answer: A
Explanation
This question tests practical knowledge of Windows desktop and user interface configuration in an accessibility-focused scenario. For users who have trouble reading desktop elements, adjusting display scaling is typically the best first step because it enlarges text and UI components while preserving the monitor's native resolution and image clarity. By contrast, lowering resolution is a common but less effective workaround on LCD panels because it can introduce blur. Microsoft Windows display settings and accessibility best practices support using scaling and related visibility settings before reducing resolution when the goal is improved readability with minimal impact on display quality.
- A. Correct.
Correct. Increasing display scaling in Windows makes text, icons, and interface elements larger without changing the monitor's native resolution. This is the preferred first step when a user needs better readability but wants to maintain image sharpness. On modern LCD displays, keeping the native resolution typically provides the clearest image.
- B. Incorrect.
Incorrect. Lowering the resolution can make items appear larger, but it often makes the display look less sharp on LCD monitors because the screen is no longer running at its native resolution. The scenario specifically states the user does not want blurry applications, so this is not the best first action.
- C. Incorrect.
Incorrect. A solid-color background may slightly reduce visual clutter, but it does not directly increase the size of text, icons, or UI elements. It may be a secondary usability adjustment, but it does not address the user's main complaint about readability.
- D. Incorrect.
Incorrect. Disabling visual effects can improve performance on older systems and may reduce some animations or transparency, but it does not significantly increase the size of desktop text or icons. It does not directly solve the accessibility issue described.