220-1102 Question 23
Single answer1.2 Given a scenario, perform OS installations and upgrades in a diverse environment.A technician is preparing to upgrade several office laptops from Windows 10 Pro to Windows 11 Pro. One user has a three-year-old laptop with a 64-bit CPU, 8 GB of RAM, and sufficient free disk space. When the technician runs the Windows 11 Installation Assistant, it reports that the PC does not meet minimum requirements. The laptop is currently using Legacy BIOS mode with an MBR-formatted system drive. The company wants to keep the user's files and installed applications if possible. Which action should the technician take FIRST to allow the upgrade?
- A
Convert the system disk from MBR to GPT and enable UEFI with TPM 2.0 and Secure Boot in firmware
- B
Perform a clean installation of Windows 11 Pro from bootable USB media and restore the user's files afterward
- C
Increase the size of the paging file and rerun the Windows 11 Installation Assistant
- D
Disable BitLocker and uninstall third-party applications before starting the upgrade again
Show answer and explanation
Correct answer: A
Explanation
This question tests practical decision-making during OS upgrades in a diverse environment. For Windows 11, Microsoft documents specific minimum requirements, including UEFI firmware, Secure Boot capability, and TPM 2.0, in addition to CPU, RAM, and storage requirements. A system running in Legacy BIOS mode with an MBR disk commonly fails Windows 11 readiness checks even if other hardware specifications are adequate. In a business environment where preserving user data and installed applications is important, the technician should first correct the platform configuration by moving from MBR/Legacy BIOS to GPT/UEFI and confirming TPM 2.0 and Secure Boot are enabled. This aligns with standard upgrade best practices: verify compatibility, remediate blocking requirements, and then proceed with the least disruptive upgrade method available.
- A. Correct.
Correct. Windows 11 requires a supported 64-bit processor, at least 4 GB RAM, sufficient storage, UEFI firmware with Secure Boot capability, and TPM 2.0. In this scenario, the laptop already meets CPU, RAM, and storage requirements, but it is using Legacy BIOS mode with an MBR disk, which prevents a standard in-place Windows 11 upgrade. The appropriate first step is to prepare the system for Windows 11 by converting the disk to GPT and switching the firmware configuration to UEFI, while ensuring TPM 2.0 and Secure Boot are enabled. This approach supports keeping the user's files and applications during the upgrade if the hardware supports the change.
- B. Incorrect.
Incorrect. A clean installation may allow Windows 11 to be installed on a properly configured compatible device, but it does not satisfy the company's desire to preserve installed applications and user settings. It is also not the first action to take when the current issue is that the device configuration does not meet Windows 11 upgrade requirements. A clean install is more disruptive and would typically be considered only if an in-place upgrade is not feasible.
- C. Incorrect.
Incorrect. The paging file size is unrelated to Windows 11 hardware compatibility checks. The reported problem is not low virtual memory; it is that the PC does not meet minimum requirements. Changing the paging file would not address the lack of UEFI/GPT configuration or any TPM/Secure Boot requirements.
- D. Incorrect.
Incorrect. Disabling BitLocker or removing applications can sometimes be part of troubleshooting a failed upgrade, especially when setup compatibility checks identify software conflicts or encryption-related concerns. However, those actions do not resolve the fundamental Windows 11 requirement for UEFI, Secure Boot, and TPM 2.0. The scenario specifically points to a hardware or firmware requirement issue rather than an application compatibility problem.