220-1102 Question 50
Single answerFeature updatesA company has several Windows 10 laptops used by remote sales staff. One laptop repeatedly fails to install the latest Windows feature update. The user reports the upgrade reaches about 80%, restarts, and then rolls back to the previous version. Basic troubleshooting has already confirmed the device has a stable internet connection and enough free disk space. You need to choose the BEST next step that addresses a common cause of feature update failures while minimizing unnecessary changes to the system. What should the technician do?
- A
Run the Windows Update Troubleshooter and then retry the feature update
- B
Disable System Restore to prevent the rollback behavior during the upgrade
- C
Format the drive and perform a clean installation of Windows immediately
- D
Replace the laptop's battery because feature updates commonly fail when battery health is low
Show answer and explanation
Correct answer: A
Explanation
Feature updates are major Windows upgrades, and when they fail, Windows may roll back automatically to the prior version. In a real support scenario, technicians should start with common, least-disruptive fixes after verifying basics such as internet access and available storage. Microsoft recommends built-in troubleshooting tools and repair of Windows Update components before resorting to invasive actions like reimaging. The Windows Update Troubleshooter is designed specifically for update-related problems and is a practical next step for repeated feature update failures. This aligns with standard troubleshooting methodology used in A+ Core 2 scenarios: verify the issue, rule out common causes, and apply the least invasive corrective action first.
- A. Correct.
Correct. The Windows Update Troubleshooter is an appropriate next step because it can identify and repair common Windows Update issues such as corrupted update components, misconfigured services, or problems with temporary update files. Since connectivity and storage have already been checked, using the built-in troubleshooter is a practical, low-impact step before moving to more disruptive actions.
- B. Incorrect.
Incorrect. System Restore is not the mechanism causing the rollback during a failed feature update. Windows feature updates can automatically revert changes if installation fails, and disabling System Restore does not address the underlying update problem. This option reflects a common misunderstanding between update rollback behavior and restore points.
- C. Incorrect.
Incorrect. A clean installation may work, but it is far too disruptive as the next step. It would remove applications and require data backup, reconfiguration, and reinstallation efforts. Best practice is to try lower-impact troubleshooting steps first, especially when the issue may be caused by repairable update components.
- D. Incorrect.
Incorrect. Battery health is not a common root cause of Windows feature update rollback when the system otherwise powers on and runs normally. While a device should ideally remain plugged in during major updates, replacing the battery is not an appropriate next troubleshooting step based on the symptoms described.