220-1102 Question 7
Single answerMobile OSsA technician is assisting a user who upgraded to a newer Android phone and wants to restore access to a work app that was installed from the Google Play Store. The user knows the app was previously purchased with a personal Google account, but the new phone is currently signed in only with the company-managed Google Workspace account. When the technician opens the Play Store, the app shows a purchase price instead of an Install button. Which action should the technician take FIRST to allow the user to install the app without repurchasing it?
- A
Add the user's personal Google account to the phone and switch the Play Store to that account before accessing the app
- B
Clear the Google Play Store cache and data so the previous purchase history refreshes automatically
- C
Factory reset the phone and sign in with the company-managed account again before opening the Play Store
- D
Enable installation from unknown sources and sideload the APK from a third-party website
Show answer and explanation
Correct answer: A
Explanation
This question tests practical understanding of how mobile OS app stores handle account-based licensing on Android. In real support scenarios, technicians must recognize that Google Play app ownership and purchase history are linked to the specific Google account used at the time of acquisition. Best practice is to sign in with the correct account and verify the Play Store is currently using that account before troubleshooting further. Clearing cache may help with minor sync issues, but it does not change ownership data. A factory reset is not appropriate for this symptom, and sideloading apps from third-party sources is contrary to standard mobile security best practices and may violate organizational policy. This aligns with documented Android and Google Play account behavior, where content availability depends on the signed-in account context.
- A. Correct.
Correct. Google Play purchases are tied to the Google account that originally obtained or purchased the app. If the device is signed in only with a different account, the Play Store will not associate the prior purchase with the user. Adding the personal Google account and selecting it within the Play Store is the appropriate first step to restore access without paying again.
- B. Incorrect.
Incorrect. Clearing Play Store cache or data can resolve display or sync issues, but it does not transfer purchase entitlements between different Google accounts. The core issue is account identity, not stale app data.
- C. Incorrect.
Incorrect. A factory reset is excessive and would not solve the licensing problem if the wrong Google account is still being used. Resetting a device should not be a first-line response for an app-purchase association issue.
- D. Incorrect.
Incorrect. Sideloading from a third-party source bypasses standard app-store controls and introduces security and compliance risks, especially on a work device. It also does not properly restore the user's Play Store purchase record or license association.