220-1102 Question 116
Single answermdA technician is documenting a Windows troubleshooting procedure for the internal IT knowledge base. The documentation must be easy to read in plain text, support headings, bullet lists, numbered steps, and clickable links when published to the company wiki. The technician also wants the file to remain simple to edit with basic text editors on any operating system. Which format should the technician use?
- A
Markdown (.md)
- B
Rich Text Format (.rtf)
- C
Portable Document Format (.pdf)
- D
Microsoft Word Document (.docx)
Show answer and explanation
Correct answer: A
Explanation
Markdown is the best choice because it is specifically intended for readable plain-text authoring with lightweight formatting syntax. In real-world IT environments, technicians often use .md files for runbooks, troubleshooting guides, and knowledge base articles because they are portable, easy to version, and simple to edit on Windows, macOS, or Linux. Markdown commonly supports headings, ordered and unordered lists, hyperlinks, and code formatting, which aligns well with documenting step-by-step support procedures. This matches common documentation best practices used in wikis, source repositories, and internal IT documentation platforms.
- A. Correct.
Correct. Markdown (.md) is a lightweight markup language designed for plain-text formatting. It supports headings, bullet lists, numbered lists, links, code blocks, and other simple formatting while remaining easy to edit in basic text editors. This makes it well suited for technical documentation, internal knowledge bases, and wiki publishing workflows.
- B. Incorrect.
Incorrect. Rich Text Format (.rtf) supports formatted text, but it is not as lightweight or as commonly used for wiki-style documentation and version-controlled technical notes. It is also less convenient than Markdown for plain-text editing and publishing to systems that render lightweight markup.
- C. Incorrect.
Incorrect. PDF is useful for distributing finalized, fixed-layout documents, but it is not ideal for frequently updated troubleshooting procedures. PDFs are harder to edit in basic text editors and are not intended to be maintained as simple plain-text source files.
- D. Incorrect.
Incorrect. DOCX supports rich formatting, but it is a proprietary-style office document format that is less suitable than Markdown for quick editing in basic text editors and for publishing directly into many knowledge base or wiki platforms. It also adds unnecessary complexity for simple technical procedure documentation.