220-1102 Question 122
Single answerwinverA help desk technician is troubleshooting an application installation issue on a user's Windows PC. The software vendor states that the application requires Windows 10 version 22H2 or later. The user says, "I already checked Settings and it just says Windows 10." The technician wants the fastest built-in way to verify the exact Windows version and build while connected to the user's session remotely. Which tool should the technician instruct the user to run?
- A
Run winver from the Run dialog
- B
Run chkdsk from an elevated Command Prompt
- C
Open Device Manager and review system devices
- D
Run msconfig and check the Services tab
Show answer and explanation
Correct answer: A
Explanation
This question tests practical use of winver in a real support scenario. The winver command launches the About Windows dialog, which is commonly used by technicians to quickly verify the installed Windows version and OS build during troubleshooting, software deployment, and compatibility checks. This is especially useful when an application or policy requires a specific Windows release, such as Windows 10 version 22H2. Microsoft documents winver as a built-in Windows command that displays version information. While other tools such as Settings, System Information, or msconfig may provide some system details, winver is one of the fastest and most direct built-in methods for confirming the exact Windows version during remote support.
- A. Correct.
Correct. Running winver opens the About Windows dialog, which displays the Windows edition, version, and OS build information. In a support scenario, this is a fast built-in method to confirm whether the system meets a software requirement such as Windows 10 22H2 or later.
- B. Incorrect.
Incorrect. chkdsk checks the file system and disk integrity. Although it is a legitimate Windows troubleshooting tool, it does not display the Windows version or build needed to verify application compatibility.
- C. Incorrect.
Incorrect. Device Manager is used to manage hardware devices and drivers. A technician might look there when troubleshooting driver or hardware issues, but it does not provide the clear Windows version and build details that winver provides.
- D. Incorrect.
Incorrect. msconfig is useful for startup and boot troubleshooting and for reviewing loaded services, but it is not the best tool for identifying the Windows version and build. Someone might choose it because it provides system-related information, but it does not directly present the required version details in the same simple way as winver.