220-1102 Question 131
Single answerProgram and FeaturesA user reports that a line-of-business application on a Windows 10 PC began crashing immediately after a vendor-supplied update was installed. The application worked normally before the update, and the vendor confirms that the previous version is still supported. You need to restore the application to the earlier version as quickly as possible while minimizing impact to the user's other software and settings. Which action should the technician take FIRST?
- A
Open Programs and Features, view installed updates, and uninstall the recent update for that application if it is listed there
- B
Use System Restore to revert the entire computer to a restore point from before the update
- C
Reset the PC from Windows Recovery so the operating system reinstalls cleanly
- D
Open Device Manager and roll back the display adapter driver
Show answer and explanation
Correct answer: A
Explanation
The best first step is to use Programs and Features to remove the recent application update or uninstall the application update component if it appears under installed updates. This follows established troubleshooting best practices: verify the recent change, then reverse the most recent and most targeted change before attempting broader recovery actions. In Windows, Programs and Features is the standard Control Panel applet for uninstalling programs and accessing installed updates. More disruptive tools such as System Restore or Reset this PC should be reserved for cases where targeted removal is unavailable or unsuccessful. Microsoft's Windows documentation and standard desktop support procedures both emphasize using the least invasive method that directly addresses the identified cause.
- A. Correct.
Correct. In Windows, Programs and Features can be used to uninstall applications and, in many cases, view installed updates. If the issue started immediately after an application update, removing that specific update is the least disruptive first step. It targets only the problematic change and aligns with standard troubleshooting practice: start with the most specific, least invasive fix.
- B. Incorrect.
Incorrect. System Restore can sometimes reverse application installations and updates, but it affects broader system state, including registry settings, drivers, and other installed software. Because the goal is to minimize impact and the problem is tied to a specific application update, uninstalling that update through Programs and Features is the better first action.
- C. Incorrect.
Incorrect. Resetting the PC is far too disruptive for this scenario. It is intended for major OS problems or recovery situations, not for backing out a single problematic application update. This would create unnecessary downtime and risk to user configuration and installed applications.
- D. Incorrect.
Incorrect. Rolling back a display adapter driver in Device Manager addresses hardware driver issues, not application updates managed through Programs and Features. A candidate might choose this if they assume crashes are graphics-related, but the scenario clearly points to a recent vendor application update as the cause.