220-1102 Question 157
Single answerPersonalizationA user on a Windows 10 laptop says the desktop background keeps reverting to the default image after every sign-in, even though they successfully change it during the day. You confirm the user can open Personalization settings and select a new picture, but the change does not persist after logging off and back on. Which Control Panel setting should you check first to resolve this issue?
- A
Ease of Access Center > Make the computer easier to see > Remove background images (where available)
- B
System > Remote settings > Allow Remote Assistance connections to this computer
- C
Power Options > Choose what the power buttons do > Turn on fast startup
- D
Programs and Features > Turn Windows features on or off > Desktop Experience
Show answer and explanation
Correct answer: A
Explanation
This question tests practical troubleshooting of Windows personalization issues. In A+ Core 2, candidates should recognize that not all wallpaper problems are caused by user profile corruption or permissions; some result from accessibility settings. In Windows 10, the Ease of Access setting to remove background images can prevent the desktop wallpaper from displaying as expected. A technician should verify this setting before moving to more invasive troubleshooting. This aligns with Microsoft best practices for checking user-specific accessibility and personalization settings when a display preference does not behave as expected.
- A. Correct.
Correct. In Windows, an Ease of Access setting can disable desktop background images. If this option is enabled, users may appear to change the wallpaper, but the desktop can continue showing a plain background or revert behavior that makes it seem like personalization is not sticking. Checking this accessibility setting is a practical first troubleshooting step when wallpaper personalization is not persisting as expected.
- B. Incorrect.
Incorrect. Remote Assistance controls whether another user can connect for support purposes. It has no effect on whether a desktop background setting is retained between logins. A technician might pick this if they confuse remote-session limitations with local personalization settings.
- C. Incorrect.
Incorrect. Fast startup affects shutdown and boot behavior by combining hibernation with shutdown. It does not control whether a user’s wallpaper setting is saved after sign-in. This is a plausible distractor because technicians sometimes associate sign-in persistence issues with startup behavior, but it is not the relevant personalization setting.
- D. Incorrect.
Incorrect. 'Desktop Experience' is not a Windows 10 feature toggle in Programs and Features for client editions in the way described here. This option is more associated with older Windows Server environments, not normal wallpaper troubleshooting on a Windows 10 laptop. It is included as a distractor for candidates who may confuse server features with client personalization settings.