220-1102 Question 604
Single answerScreen does not autorotateA user reports that their Windows 11 2-in-1 laptop no longer changes screen orientation when they rotate it between laptop and tablet mode. The display rotates correctly if changed manually in Settings, and the touchscreen works normally. The issue started after a recent driver update. Which action should the technician take FIRST to most likely restore automatic screen rotation?
- A
Reinstall or roll back the accelerometer/sensor driver in Device Manager
- B
Replace the LCD panel because the display hardware is not detecting orientation changes
- C
Disable the screen lock password so tablet mode features can function
- D
Increase the display refresh rate to improve motion detection
Show answer and explanation
Correct answer: A
Explanation
This scenario points to a sensor/driver issue rather than a display failure. On Windows 2-in-1 devices, autorotation relies on built-in sensors and the associated drivers. Because the user can still rotate the display manually, the graphics subsystem and panel are working. The clue that the issue began after a driver update strongly suggests that the technician should first check Device Manager and reinstall or roll back the sensor-related driver. As a best practice, troubleshoot the most likely software cause before replacing hardware. Microsoft documentation for Windows convertible devices and sensor-based features supports verifying rotation settings, sensor availability, and driver status when autorotation stops working.
- A. Correct.
Correct. Automatic screen rotation on a 2-in-1 depends on orientation sensors such as the accelerometer/gyroscope and their drivers. Because manual rotation still works, the display itself is functioning. Since the problem began after a driver update, the most likely first fix is to roll back or reinstall the sensor-related driver in Device Manager.
- B. Incorrect.
Incorrect. The LCD panel displays the image but does not normally determine device orientation. Since the screen can still rotate manually and touchscreen input works, this points away from a failed display panel and toward the orientation sensor or its driver.
- C. Incorrect.
Incorrect. A screen lock password does not control whether Windows can use autorotation. Someone might choose this if they confuse lock screen settings with rotation lock, but authentication settings are unrelated to the sensor-based orientation feature.
- D. Incorrect.
Incorrect. Refresh rate affects how often the display updates, not whether Windows receives orientation data from the device's sensors. This is a plausible-sounding but unrelated display setting.