220-1102 Question 666
Single answer4.2 Given a scenario, apply change management procedures.A technician is preparing to replace the accounting department's shared printer with a new network model. The old printer will be removed during business hours, and several users rely on it to print invoices throughout the day. The technician has already verified the new printer is compatible and has management approval to proceed. Which of the following should the technician do NEXT as part of proper change management?
- A
Notify affected users of the planned change, expected downtime, and how printing will be restored
- B
Remove the old printer immediately to reduce the total time required for the upgrade
- C
Wait until users report printing failures, then provide instructions for connecting to the new printer
- D
Install the new printer without informing anyone, since approval has already been granted
Show answer and explanation
Correct answer: A
Explanation
This question focuses on applying change management procedures in a real business scenario. In A+ Core 2, candidates should understand that proper change management includes identifying the purpose of the change, assessing scope and risk, obtaining approval, communicating with affected users, documenting the plan, scheduling appropriately, and having a rollback plan. In this scenario, management approval and compatibility verification have already been completed, so the next best step is to notify impacted users. This aligns with widely accepted IT change management best practices, such as those found in IT service management frameworks, where stakeholder communication is essential to reducing downtime, confusion, and operational risk.
- A. Correct.
Correct. After the change has been assessed and approved, a key step in change management is communication. Users affected by the change should be notified in advance about the maintenance window, expected impact, downtime, and any actions they may need to take. This reduces disruption and aligns with standard change management practices such as stakeholder communication and scheduling.
- B. Incorrect.
Incorrect. Acting immediately without notifying stakeholders skips an important communication step. Even if the upgrade is technically sound, change management is not only about implementation; it also includes minimizing business impact through planned communication and coordination.
- C. Incorrect.
Incorrect. Waiting for failures to occur is reactive and does not follow proper change management procedures. One goal of change management is to prevent confusion, reduce support calls, and ensure users understand what to expect before service is interrupted.
- D. Incorrect.
Incorrect. Approval is only one part of the process. Proper change management also includes communication, scheduling, documenting the change, assessing impact, and planning for rollback if needed. Skipping user notification increases the likelihood of business disruption.