220-1102 Question 692
Single answerFullA technician is preparing a refurbished Windows 11 Pro laptop for a new employee. Company policy requires the device to be restored to a clean, factory-like state while keeping the latest Windows installation and drivers already on the system. All user applications and personal files from the previous employee must be removed before reassignment. Which action should the technician take?
- A
Use Reset this PC and select Remove everything
- B
Use System Restore to roll the laptop back to an earlier restore point
- C
Run sfc /scannow from an elevated Command Prompt
- D
Use Disk Cleanup to remove temporary files and previous Windows installation files
Show answer and explanation
Correct answer: A
Explanation
This scenario tests knowledge of full OS reset and recovery options in Windows, a common A+ Core 2 task. The key requirement is to return the device to a clean state for a different user while retaining the installed Windows image and hardware support already present. The best fit is Reset this PC with Remove everything, which is specifically intended for repurposing or redeploying a PC. By contrast, System Restore is for configuration rollback, SFC is for repairing system file corruption, and Disk Cleanup is only a maintenance utility. Microsoft documents Reset this PC as a recovery feature that can reinstall Windows and remove personal files, apps, and settings depending on the option selected, which matches this business reassignment scenario.
- A. Correct.
Correct. In Windows 10/11, Reset this PC with the Remove everything option reinstalls Windows while removing user accounts, personal data, applications, and settings. This is the appropriate choice when reassigning a device and wanting a clean state without performing a separate full manual reinstall. It aligns with standard endpoint redeployment practices for deprovisioning a user device.
- B. Incorrect.
Incorrect. System Restore is designed to roll back system files, registry settings, and installed drivers or applications to a prior restore point. It does not reliably remove all user data and applications for redeployment, and it is not intended to sanitize a device for a new user.
- C. Incorrect.
Incorrect. The sfc /scannow command checks and repairs protected Windows system files. It is useful for troubleshooting corruption, but it does not remove user files, installed applications, or account settings from the previous employee.
- D. Incorrect.
Incorrect. Disk Cleanup can free storage by removing temporary files, cached data, and in some cases Windows.old. However, it does not reset the OS, remove all installed applications, or fully clear user profiles for reassignment.