220-1102 Question 714
Single answerPersonal safetyA support technician is dispatched to repair a network printer in a warehouse receiving area. When the technician arrives, several employees are moving pallets with forklifts through the same aisle where the printer is located, and a spill has left part of the floor wet near the device. The printer issue is not critical to operations and can wait. What should the technician do FIRST to follow proper personal safety practices?
- A
Begin troubleshooting quickly before more pallets arrive, while staying close to the wall
- B
Ask a nearby employee to watch for forklifts while the technician works around the wet area
- C
Stop work in that area and request the hazard be corrected or the workspace be made safe before proceeding
- D
Unplug the printer and move it alone to a clearer area farther down the aisle
Show answer and explanation
Correct answer: C
Explanation
For A+ Core 2 personal safety, technicians are expected to assess the work environment before beginning service. In this scenario, the technician faces two clear hazards: moving forklifts and a wet floor. Because the repair is not urgent, the safest and most appropriate response is to stop and request that the hazard be corrected or the workspace secured before proceeding. This reflects common occupational safety principles such as hazard recognition, slip/trip prevention, and avoiding work in areas with active heavy-equipment traffic unless proper controls are in place. These practices are consistent with general workplace safety guidance found in employer safety procedures and OSHA-aligned best practices: eliminate or control hazards first, then perform the technical task.
- A. Incorrect.
This is incorrect because trying to work quickly in an active forklift path and near a slip hazard does not eliminate the danger. Staying close to the wall may feel safer, but it does not address the underlying workplace hazards. A+ Core 2 personal safety best practices emphasize assessing the environment and avoiding unsafe work conditions before starting technical tasks.
- B. Incorrect.
This is incorrect because using another employee as an informal spotter does not make the environment safe enough for service work. The wet floor remains a slip hazard, and active forklift traffic still creates a significant risk. Relying on a coworker instead of established safety controls is a common mistake.
- C. Correct.
This is correct because the technician should prioritize personal safety over completing a noncritical repair. If the area contains active vehicle traffic and a slipping hazard, the correct action is to delay the work and have the hazard addressed, such as clearing the aisle, isolating the area, or cleaning the spill. This aligns with standard workplace safety practices: identify hazards, do not work in unsafe conditions, and escalate to the appropriate personnel.
- D. Incorrect.
This is incorrect because moving equipment alone in an active warehouse aisle can create additional risk, especially near forklifts and a wet floor. It also may violate site procedures for lifting, relocation, or equipment handling. The safer action is to avoid working until the area is made safe rather than improvising a relocation.