220-1102 Question 758
Single answerBusiness casualA new desktop support technician is preparing for their first day providing on-site support in a corporate office. The company handbook states that technicians should dress in business casual attire when working in office areas and meeting with employees. Which outfit is MOST appropriate for this requirement?
- A
Khakis, a collared polo shirt, and clean closed-toe shoes
- B
Jeans, a graphic T-shirt, and athletic sneakers
- C
Shorts, a company T-shirt, and sandals
- D
Wrinkled dress pants, a hoodie, and running shoes
Show answer and explanation
Correct answer: A
Explanation
This question tests professional behavior and workplace expectations, which are part of A+ Core 2 operational procedures. In real-world support roles, technicians are expected to follow company policies for professionalism, including dress code, especially when working directly with users. Business casual generally means clean, neat, non-athletic clothing such as slacks or khakis, collared shirts or blouses, and practical closed-toe shoes. Exact standards vary by organization, so the technician should follow the company handbook or HR guidance when in doubt. The best answer reflects both professionalism and practicality for an IT support environment.
- A. Correct.
Correct. Business casual in a corporate IT support environment typically includes neat, professional-looking clothing such as khakis or slacks, a collared shirt or polo, and clean closed-toe shoes. This is appropriate for interacting with users while still allowing a technician to perform practical hands-on work.
- B. Incorrect.
Incorrect. Although some workplaces allow jeans, a graphic T-shirt and athletic sneakers are generally too informal for a stated business casual requirement, especially in a corporate office where technicians are expected to present a professional image to end users and management.
- C. Incorrect.
Incorrect. Shorts and sandals are usually considered too casual for business casual office standards, and sandals may also be a poor choice from a workplace safety perspective when moving equipment or working around cables and hardware.
- D. Incorrect.
Incorrect. Dress pants alone do not make the outfit business casual if the rest of the clothing is unprofessional. A hoodie and running shoes create a casual appearance, and wrinkled clothing does not meet normal professional grooming expectations.