220-1102 Question 765
Single answerAvoid distractionsA support technician is preparing to remote into a payroll manager's workstation to remove malware and verify that no employee data was exposed. The technician is working from a busy open office and begins receiving pop-up chat messages, email alerts, and phone notifications while also speaking with nearby coworkers. To reduce the chance of mistakes during the incident response, which action should the technician take FIRST?
- A
Move to a quiet workspace and silence nonessential notifications before starting the remote session
- B
Keep all notifications active so any security alerts are not missed during the malware cleanup
- C
Ask a nearby coworker to watch the screen and point out anything unusual during the session
- D
Start the cleanup immediately and document the steps later to avoid delaying the user
Show answer and explanation
Correct answer: A
Explanation
This question focuses on professionalism and operational best practices in CompTIA A+ Core 2, specifically avoiding distractions while performing sensitive technical work. In real support environments, distractions such as messages, calls, and conversations can lead to errors during malware removal, incident response, account changes, or access to confidential data. Best practice is to minimize nonessential interruptions, work in a controlled environment, and protect sensitive information from unauthorized viewing. This aligns with standard security and privacy principles such as least exposure, need-to-know access, and careful handling of incident-response activities. A technician should create a focused workspace before beginning work, especially when accessing financial, HR, or other regulated data.
- A. Correct.
Correct. Avoiding distractions is a core professionalism and security best practice when handling sensitive support tasks. Moving to a quiet area and silencing nonessential alerts helps the technician maintain focus, reduce errors, and protect confidentiality during malware remediation and data exposure review.
- B. Incorrect.
Incorrect. Although legitimate security alerts are important, leaving general chat, email, and phone notifications active increases distraction and the risk of missing critical remediation steps. The better approach is to suppress nonessential interruptions while ensuring required security monitoring remains available through appropriate channels.
- C. Incorrect.
Incorrect. Involving a nearby coworker unnecessarily exposes sensitive payroll and possible breach information to someone who may not have a need to know. This creates privacy and confidentiality concerns and does not address the root issue of the technician's own distractions.
- D. Incorrect.
Incorrect. Beginning immediately while distracted increases the chance of mistakes, skipped steps, or poor handling of sensitive information. Documentation is important, but the first priority is to create an environment that supports accurate and secure work.