220-1102 Question 780
Single answerLocated on a computer, desktop, printer, etc.A technician is preparing several office devices for asset tracking and remote support. The company policy requires recording the unique hardware identifier that is typically printed on a sticker or label physically attached to each device, such as a desktop PC, laptop, or printer. Which of the following information should the technician record?
- A
Serial number
- B
Default gateway
- C
Hostname
- D
Workgroup name
Show answer and explanation
Correct answer: A
Explanation
The best answer is serial number because the question asks for a unique hardware identifier physically located on the device itself, such as on a desktop, laptop, or printer. In support and inventory workflows, serial numbers are routinely used to verify warranty status, identify exact units during repair, and maintain asset records. This aligns with standard IT asset management practices and manufacturer support processes from vendors such as Dell, HP, Lenovo, and major printer manufacturers, all of which commonly request the serial number when providing service.
- A. Correct.
Correct. A serial number is the unique manufacturer-assigned identifier commonly found on a physical label attached to equipment such as computers, monitors, and printers. In real-world support environments, technicians use the serial number for inventory control, warranty lookup, service records, and asset management.
- B. Incorrect.
Incorrect. A default gateway is a network configuration value used to route traffic outside the local subnet. It is not a physical device identifier and is not typically printed on a sticker attached to a computer or printer for asset tracking purposes.
- C. Incorrect.
Incorrect. A hostname is a logical name assigned to a device on a network or operating system. While useful for administration, it can be changed by users or administrators and is not the permanent manufacturer identifier normally located on the device label.
- D. Incorrect.
Incorrect. A workgroup name is a Windows peer-to-peer networking setting used to group systems logically. It is not unique to a device, is not suitable for asset tracking, and would not normally appear on a manufacturer label.