220-1102 Question 807
Single answerRemote monitoring and management (RMM)A technician is preparing to support 60 remote Windows laptops used by a sales team that rarely visits the office. Management wants the IT staff to automatically receive alerts when a laptop's disk space is critically low, deploy approved software updates after business hours, and remotely troubleshoot systems without requiring users to install tools each time. Which solution BEST meets these requirements?
- A
Deploy a remote monitoring and management (RMM) platform with lightweight agents on the laptops
- B
Enable Wake-on-LAN on each laptop and use manual Remote Desktop sessions when users report problems
- C
Require users to connect to the office by VPN weekly so technicians can run maintenance scripts manually
- D
Use a shared network folder with update files and email users instructions for installation
Show answer and explanation
Correct answer: A
Explanation
The best answer is to deploy an RMM platform with endpoint agents. In A+ Core 2, remote monitoring and management refers to tools that let technicians centrally monitor device status, receive automated alerts, deploy patches and software, run scripts, and provide remote support across many endpoints. This is especially appropriate for remote or hybrid users because it reduces dependence on users being physically present or manually assisting with maintenance. Best practices for endpoint administration emphasize centralized monitoring, scheduled patch management, and proactive alerting rather than waiting for users to report issues. Vendor documentation for common enterprise endpoint-management and RMM products consistently describes these core capabilities: agent-based monitoring, alert thresholds, remote access, automation, and reporting.
- A. Correct.
Correct. An RMM platform is designed for centralized, proactive administration of endpoints. By installing an agent on each laptop, IT can monitor health metrics such as disk space, generate alerts automatically, schedule patching or software deployment during defined maintenance windows, and initiate remote support sessions without relying on the user to install ad hoc tools. This is the most complete solution for ongoing support of a distributed workforce.
- B. Incorrect.
Incorrect. Wake-on-LAN and manual Remote Desktop access are not a full RMM solution. Wake-on-LAN is useful in some managed network environments, but it does not provide continuous monitoring, alerting, automated patch deployment, or asset management. In addition, sales laptops that are offsite may not be reachable for Wake-on-LAN broadcasts in the same way as systems on a local office LAN.
- C. Incorrect.
Incorrect. A weekly VPN requirement and manual scripting create a reactive, labor-intensive process rather than continuous management. This approach depends on user compliance, does not provide real-time alerts when disk space becomes critical, and does not scale well for 60 frequently remote devices.
- D. Incorrect.
Incorrect. A shared folder and emailed instructions rely heavily on end users to complete administrative tasks correctly. This does not provide centralized monitoring, automated alerting, policy-based patching, or dependable remote troubleshooting. It is a common but inefficient workaround, not a proper management solution.