AI-102 Question 303
Select 3You are tasked with creating a knowledge base for a customer support chatbot using Azure Cognitive Services QnA Maker. You want to manually add question-and-answer pairs for frequently asked questions about your product. Which steps should you perform to achieve this?
- A
Navigate to the QnA Maker portal and create a knowledge base.
- B
Use the Azure portal to manually upload a document containing question-and-answer pairs.
- C
In the QnA Maker portal, use the 'Add QnA pair' feature to add questions and answers manually.
- D
Publish the knowledge base after adding the question-and-answer pairs.
- E
Configure a chatbot in Azure Bot Service before adding any QnA pairs.
Show answer and explanation
Correct answers: A, C, D
Explanation
To manually add question-and-answer pairs in Azure QnA Maker, you must first create a knowledge base within the QnA Maker portal. After that, the 'Add QnA pair' feature allows you to input questions and corresponding answers manually. Once all pairs are added, publishing the knowledge base is required to make it functional and accessible. Configuring a chatbot is a separate step that can be done after the knowledge base is ready.
- A. Correct.
Correct. Creating a knowledge base in the QnA Maker portal is the first step to add question-and-answer pairs, either manually or through other inputs.
- B. Incorrect.
Incorrect. While documents can be uploaded to populate the knowledge base, this is not a manual method of adding question-and-answer pairs.
- C. Correct.
Correct. The 'Add QnA pair' feature in the QnA Maker portal is the appropriate tool for manually adding questions and answers.
- D. Correct.
Correct. Publishing the knowledge base is necessary to make it available for use, such as integrating it with a chatbot.
- E. Incorrect.
Incorrect. Configuring a chatbot in Azure Bot Service is not a prerequisite for manually adding QnA pairs. The chatbot can be set up after the knowledge base is complete.