AI-900 Question 197
Single answerA company wants to analyze large volumes of customer feedback to identify the most important topics customers are discussing. The goal is to summarize the feedback efficiently without manually reading each response. Which Azure AI service feature is best-suited for this purpose?
- A
Key phrase extraction
- B
Sentiment analysis
- C
Speech-to-text transcription
- D
Anomaly detection
Show answer and explanation
Correct answer: A
Explanation
Key phrase extraction is a feature of Azure AI that identifies main concepts and important topics from unstructured text, making it ideal for summarizing customer feedback. Other options like sentiment analysis or anomaly detection serve different purposes and do not provide the ability to extract key phrases.
- A. Correct.
Key phrase extraction is the correct feature to identify important topics or keywords from unstructured text, such as customer feedback. It helps summarize the main points efficiently.
- B. Incorrect.
Sentiment analysis is used to determine the overall tone of the feedback (positive, negative, neutral) but does not identify specific key phrases or topics.
- C. Incorrect.
Speech-to-text transcription is used to convert spoken language into written text but does not assist in extracting key phrases from text.
- D. Incorrect.
Anomaly detection is used for identifying unusual patterns in data, such as detecting fraud, and is not suitable for extracting key phrases from text.