AI-900 Question 218
Select 3An e-commerce company wants to enhance their customer service by providing a voice-based assistant that can understand customer queries and provide spoken responses. Which Azure AI services should they use to achieve this functionality?
- A
Speech-to-Text
- B
Text-to-Speech
- C
Azure Translator
- D
Form Recognizer
- E
Language Understanding (LUIS)
Show answer and explanation
Correct answers: A, B, E
Explanation
To create a voice-based assistant, the company needs Speech-to-Text for recognizing and transcribing customer speech, Text-to-Speech for providing spoken responses, and Language Understanding (LUIS) to interpret the intent of the customer queries. These services work together to create a seamless voice interaction experience. Azure Translator and Form Recognizer are not relevant in this specific use case.
- A. Correct.
Speech-to-Text is essential for converting the customer's spoken queries into text that the system can process.
- B. Correct.
Text-to-Speech is required to convert the system's text-based responses back into spoken responses for the customer.
- C. Incorrect.
Azure Translator is useful for translation tasks but is not required for basic speech recognition or synthesis in this scenario.
- D. Incorrect.
Form Recognizer is designed for extracting information from documents and forms, which is unrelated to speech recognition or synthesis.
- E. Correct.
Language Understanding (LUIS) is crucial for interpreting the intent and meaning of the customer's queries, enabling the assistant to provide accurate responses.