AI-900 Question 217
Select 2A company wants to implement a virtual assistant that can transcribe customer calls into text for record-keeping and also provide real-time spoken responses to customer queries. Which Azure services should the company use to achieve these goals?
- A
Azure Speech-to-Text
- B
Azure Text Analytics
- C
Azure Text-to-Speech
- D
Azure Language Understanding (LUIS)
- E
Azure Bot Service
Show answer and explanation
Correct answers: A, C
Explanation
To transcribe customer calls into text, Azure Speech-to-Text is required as it converts spoken language into written text. To provide real-time spoken responses, Azure Text-to-Speech is necessary for converting written text into spoken audio. While services like LUIS and Bot Service can complement the solution, they do not directly handle speech recognition or synthesis, making them incorrect in this scenario.
- A. Correct.
Azure Speech-to-Text is used to convert spoken language into written text, making it suitable for transcribing customer calls.
- B. Incorrect.
Azure Text Analytics is used for tasks like sentiment analysis, key phrase extraction, and entity recognition, but it does not handle speech-to-text or text-to-speech conversion.
- C. Correct.
Azure Text-to-Speech is used to convert written text into spoken audio, making it ideal for providing real-time spoken responses to customer queries.
- D. Incorrect.
Azure Language Understanding (LUIS) is used to interpret user intent in natural language, but it does not handle speech recognition or synthesis directly.
- E. Incorrect.
Azure Bot Service is a framework for building conversational AI, but it does not directly handle speech-to-text or text-to-speech functionality.