AI-900 Question 236
Select 3A company wants to create a voice-enabled customer support chatbot that can transcribe customer calls, identify the language spoken, and provide real-time text translation. Which capabilities of the Azure AI Speech service should they use to achieve this?
- A
Speech-to-Text
- B
Speech Synthesis
- C
Language Identification
- D
Custom Neural Voice
- E
Real-Time Translation
Show answer and explanation
Correct answers: A, C, E
Explanation
To create a voice-enabled chatbot that meets the described requirements, the company needs to use Speech-to-Text for transcribing customer calls, Language Identification to detect the spoken language, and Real-Time Translation to provide text translation. Speech Synthesis and Custom Neural Voice are not applicable in this scenario as the focus is on transcription and translation rather than voice output or custom voice creation.
- A. Correct.
Speech-to-Text allows conversion of spoken language into text, which is necessary for transcribing customer calls.
- B. Incorrect.
Speech Synthesis is primarily used to convert text to speech, which is not required for this scenario as it focuses on transcription, language identification, and translation.
- C. Correct.
Language Identification detects the language spoken in audio, which is essential for identifying the language of the customer during the call.
- D. Incorrect.
Custom Neural Voice is used to create a unique, human-like voice for applications, which is not relevant to the requirements of transcription, language identification, and translation in this scenario.
- E. Correct.
Real-Time Translation enables the conversion of spoken language into another language in real time, which is required to provide real-time text translation for customer support.