AI-900 Question 235
Single answerA retail company wants to enhance its customer support by automatically analyzing customer feedback from emails and identifying key topics like product complaints, service issues, and praise. Which capability of the Azure AI Language service should they use to achieve this?
- A
Sentiment analysis
- B
Entity recognition
- C
Key phrase extraction
- D
Text summarization
Show answer and explanation
Correct answer: C
Explanation
The Azure AI Language service provides a capability called Key Phrase Extraction, which is ideal for identifying the main ideas or topics in customer feedback. This feature allows the retail company to automatically extract relevant phrases and understand customer concerns or praise effectively.
- A. Incorrect.
Sentiment analysis determines the overall sentiment (positive, negative, neutral) of the feedback but does not identify specific topics or key ideas from the text.
- B. Incorrect.
Entity recognition identifies specific entities such as names, dates, or organizations but does not focus on extracting key topics or ideas.
- C. Correct.
Key phrase extraction identifies important words or phrases from the text that represent the main ideas or topics, making it suitable for analyzing customer feedback for key topics.
- D. Incorrect.
Text summarization generates a condensed version of the text but does not specifically extract key topics or phrases.