AI-900 Question 234
Select 3Your company is building a customer support chatbot and wants to use Azure AI Language service to analyze user input and provide relevant responses. Which capabilities of Azure AI Language service can directly assist in achieving this goal?
- A
Language detection to identify the language of the user's query
- B
Sentiment analysis to determine the emotional tone of the user's message
- C
Named entity recognition to extract specific information such as dates or product names from the user's query
- D
Speech-to-text conversion to transcribe spoken queries into text
- E
Text summarization to provide concise responses to lengthy user queries
Show answer and explanation
Correct answers: A, B, C
Explanation
Azure AI Language service provides powerful tools for text analysis, including language detection, sentiment analysis, and named entity recognition, which are essential for understanding user input in a chatbot application. These features help tailor responses to user queries effectively. However, speech-to-text and text summarization are not part of the Azure AI Language service's primary offerings.
- A. Correct.
Language detection is a key capability of the Azure AI Language service and helps identify the language of a user's query to ensure appropriate processing and response.
- B. Correct.
Sentiment analysis is a feature of the Azure AI Language service that helps determine the emotional tone of a message, enabling the chatbot to respond empathetically or escalate issues if needed.
- C. Correct.
Named entity recognition is a capability of Azure AI Language service that extracts specific information from text, such as dates, names, or locations, which can be used to understand the user's intent better.
- D. Incorrect.
Speech-to-text conversion is not part of the Azure AI Language service. It is a capability of Azure Speech services, which focuses on audio processing rather than text analysis.
- E. Incorrect.
Text summarization is not a primary feature of the Azure AI Language service. While the service supports text analysis, summarization is not directly involved in this scenario.