AI-900 Question 266
Select 2A company wants to leverage Azure OpenAI Service to enhance its customer support. Which capabilities of Azure OpenAI Service can directly help them achieve this goal?
- A
Generate human-like responses to customer queries using GPT models
- B
Translate customer emails from one language to another
- C
Analyze customer sentiment in real-time
- D
Summarize long support tickets into concise responses
- E
Perform predictive maintenance for customer equipment
Show answer and explanation
Correct answers: A, D
Explanation
Azure OpenAI Service provides capabilities such as natural language understanding and generation, which can be leveraged to enhance customer support by enabling human-like responses and summarizing lengthy content. However, tasks like translation, sentiment analysis, or predictive maintenance are better suited to other specialized Azure services.
- A. Correct.
Azure OpenAI Service can use GPT models to generate human-like responses, making it useful for customer support scenarios like chatbots.
- B. Incorrect.
Translation capabilities are part of Azure Translator, a separate service. Azure OpenAI Service does not natively provide language translation features.
- C. Incorrect.
Sentiment analysis is typically performed using Azure Cognitive Services' Text Analytics API, not Azure OpenAI Service.
- D. Correct.
Azure OpenAI Service can summarize text, such as long support tickets, into concise responses using its natural language understanding capabilities.
- E. Incorrect.
Predictive maintenance is typically achieved using Azure Machine Learning or IoT services, not Azure OpenAI Service.