AI-900 Question 63
Select 3You are designing an AI-powered chatbot for a customer service application. To ensure inclusiveness, which of the following actions should you take during development?
- A
Include diverse datasets that represent various demographics and languages.
- B
Avoid testing the chatbot with users from underrepresented groups to save time during development.
- C
Ensure the chatbot’s responses are free of stereotypes and biased language.
- D
Limit the chatbot’s training data to a single region to simplify the development process.
- E
Provide accessibility features like text-to-speech and screen reader compatibility.
Show answer and explanation
Correct answers: A, C, E
Explanation
Designing an inclusive AI solution requires careful consideration of diverse datasets, eliminating bias in responses, and ensuring accessibility for all users, including those with disabilities. These steps help ensure that the AI solution is fair and usable by a wide range of individuals across different demographics and abilities.
- A. Correct.
Including diverse datasets ensures that the AI solution performs well across different demographics and languages, reducing bias and increasing inclusiveness.
- B. Incorrect.
Avoiding testing with underrepresented groups can lead to biased performance and excludes valuable feedback, which is against the principles of inclusiveness.
- C. Correct.
Ensuring the chatbot’s responses are free of stereotypes and biased language helps prevent harm and ensures a respectful experience for all users.
- D. Incorrect.
Limiting training data to a single region introduces bias and reduces the solution's ability to generalize, which is not inclusive.
- E. Correct.
Providing accessibility features ensures that users with disabilities can effectively use the chatbot, which is a critical aspect of inclusiveness.