Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (beta) Advanced Practice Exam: Hard Questions 2025

Your organization enables Microsoft 365 Copilot for a subset of users. After rollout, users report that Copilot in Microsoft Teams summarizes meetings correctly but produces vague or incomplete answers when asked to "summarize the latest project status" from SharePoint and OneDrive. You confirm the files exist and users can open them directly. Which is the MOST likely root cause that explains the discrepancy and should be remediated first?

A regulated enterprise plans to deploy Copilot to 5,000 users. They have a mix of SharePoint sites, Teams, and Exchange mailboxes with highly variable sensitivity labels. Leadership requires that Copilot adoption be accelerated, but the security team insists Copilot must not surface content across label boundaries beyond what users already have access to. Which approach best balances rapid deployment with minimizing the risk of Copilot amplifying existing oversharing?

You are troubleshooting a Copilot agent built with declarative instructions that should answer only from a specific SharePoint site and must refuse to use the open web. Users report the agent sometimes cites information that appears to come from outside the site. The agent has no custom connectors configured. What is the MOST effective first step to enforce the intended grounding boundary?

Your organization uses sensitivity labels with encryption for certain confidential documents in SharePoint and Exchange. After enabling Copilot, some users complain that Copilot can no longer summarize content from files they previously could open, while others can still summarize similar labeled documents. You verify the users have the right permissions to open the files. What is the MOST likely explanation and the best next troubleshooting step?

You are designing a tenant-wide policy for Copilot prompts and responses to reduce the risk of generating disallowed content while preserving productivity. The security team wants enforcement with auditability and consistent behavior across Microsoft 365 apps. Which solution best meets these requirements?

A pilot group reports that Copilot in Word generates answers that include content from a SharePoint site they should not be able to see. You suspect a permissions issue, but the site owners claim access is restricted. What is the MOST appropriate sequence of actions to validate and remediate the issue with minimal disruption?

You are planning deployment of Copilot agents for multiple departments. Some departments require their agents to access line-of-business data exposed via APIs, while others must remain limited to Microsoft 365 data only. You also need to prevent departments from accidentally configuring agents that access unapproved external data sources. What is the BEST design approach?

After enabling Copilot, helpdesk tickets report intermittent failures: Copilot works in Teams and Outlook but fails in Word and Excel for the same users with generic "Something went wrong" errors. Network connectivity and licensing appear correct. What is the MOST likely category of issue and the best next step?

You need to establish an ongoing operations model to detect whether Copilot is increasing exposure risk due to existing oversharing, and to measure whether governance improvements are reducing that risk over time. Which set of signals is MOST appropriate to monitor continuously?

A business unit requests a Copilot agent that can answer questions from a curated set of SharePoint documents. They want near-real-time updates when documents change. During testing, the agent often answers using older content for several hours after updates, even though users can see the updated files. What is the BEST guidance to provide and action to take?