Salesforce Certified Agentforce Specialist Advanced Practice Exam: Hard Questions 2025

A service organization is piloting Agentforce for internal support reps. Reps want the agent to (1) draft case replies using the latest internal policy, (2) avoid exposing HR-only content to non-HR reps, and (3) cite sources in the draft. The policy content lives in Salesforce Knowledge with article-level visibility rules and data categories. Which design best satisfies all requirements with the least custom code?

A company deploys an Agentforce agent to help account teams summarize open Opportunities and recommend next steps. After rollout, sales leaders report that summaries sometimes include competitor details stored in private Opportunity notes that only certain users can access. The agent runs under the requesting user context. Which is the MOST likely root cause and best remediation?

A financial services team wants an Agentforce agent to complete a multi-step workflow: verify the customer, check eligibility, create a case, and then initiate an external KYC verification via an API. They require: (1) deterministic ordering of steps, (2) human approval if the API returns a risk score above a threshold, and (3) a complete audit trail of inputs/outputs. Which approach best meets these needs?

An Agentforce agent includes an action that updates Account fields based on a user’s natural-language request (e.g., “set tier to Gold and renewal date to next Friday”). During UAT, admins find that the agent sometimes overwrites existing values with blanks when the user doesn’t mention those fields. Which configuration or design change MOST directly prevents unintended field clearing while keeping the agent flexible?

A company has two agents: Agent A for support and Agent B for renewals. Both can create Cases, but only Agent B should create renewal Opportunities and only when the user is on an Account owned by their team. In testing, Agent A occasionally creates renewal Opportunities when users ask vaguely about “renewing.” What is the BEST way to prevent this with strong governance?

An Agentforce agent must answer questions that require joining Salesforce CRM data (Accounts, Contracts) with data from an external billing platform. The external system has strict rate limits and occasional latency spikes. The agent must respond quickly and reliably while keeping data reasonably fresh (within 15 minutes). Which integration pattern best balances performance, freshness, and reliability?

A company uses an external data lake as a retrieval source for an Agentforce agent. They need to ensure that when a user loses access to a region (e.g., EMEA) their agent responses stop referencing EMEA documents within minutes, without re-indexing the entire corpus. What is the BEST design?

An Agentforce agent writes back to Salesforce records and must maintain data quality. Users often provide ambiguous inputs (e.g., “close it next week” with multiple open Opportunities). The business wants high automation but must minimize incorrect updates. Which design is BEST?

After enabling an Agentforce agent for a large sales org, admins notice periodic spikes in token usage and slower response times. Investigation shows many users ask very similar questions (e.g., “summarize this account”) repeatedly throughout the day. The org needs to reduce cost while preserving correct, permissioned results. What is the BEST optimization strategy?

A regulated customer support center uses an Agentforce agent to draft responses. Compliance requires: (1) the ability to reproduce what the agent saw and did for a given interaction, (2) detection of policy-violating outputs, and (3) an escalation workflow when violations occur. Which solution is MOST appropriate?