Salesforce Certified Agentforce Specialist Intermediate Practice Exam: Medium Difficulty 2025

A service team is introducing an Agentforce agent to handle common order-status questions. They want the agent to consistently ask for order number and email when the customer isn’t authenticated, and they want the agent to follow the same steps every time before searching. Which approach best enforces this consistent behavior?

A company wants an Agentforce agent to summarize a Case and propose a reply, but support reps must approve the response before it is sent. They also want the agent to cite the Knowledge articles it used. What is the best design to meet these requirements?

An admin is configuring an Agentforce agent for a support console. The agent should be able to: (1) update a Case status, (2) create a follow-up Task, and (3) never edit fields on a closed Case. Which configuration best supports these requirements?

A sales ops team wants an Agentforce agent to help reps create Opportunities from qualified Leads. The agent should prefill fields using Lead data, but only if the rep has access to the target record type and required fields. What should the admin focus on to ensure the agent behaves correctly?

A company wants an Agentforce agent to answer questions about shipment tracking stored in an external logistics system. The external system is the system of record, and data changes frequently. The business wants near-real-time answers without copying all shipment events into Salesforce. Which integration approach best fits?

An Agentforce agent uses customer profile data to personalize responses. The company must ensure the agent does not expose sensitive fields (for example, government ID) in its answers. What is the best way to implement this control?

An agent sometimes returns answers that are accurate but too broad because it pulls in irrelevant knowledge content. The admin wants to improve relevance by narrowing what content is used for retrieval and ensuring the agent prioritizes the most current approved articles. What should the admin do?

A company is rolling out an Agentforce agent across support and sales. Leadership wants to monitor adoption and identify where the agent fails (for example, user abandons, low-confidence responses, or frequent escalations). What should the admin implement first?

A company’s Agentforce agent can create refunds through an integration. Audit requires that every refund has a clear reason, the initiating user, and a log of what the agent did. What is the best governance design?

A company wants an Agentforce agent to update both a Salesforce Case and an external billing ticket in a single guided process. If the external update fails, the Case should not be moved to "Resolved". What is the best solution pattern?