Experience Cloud Consultant Advanced Practice Exam: Hard Questions 2025

A company is launching a partner Experience Cloud site where external users must collaborate on Opportunities. Partners should only see Opportunities they are explicitly added to (via Opportunity Team or a custom junction object), not all Opportunities owned by users in their same Partner Account. Internal Sales users must retain standard visibility. The org already uses Enterprise Territory Management and a complex role hierarchy. Which architecture best meets the requirement with the least unintended record exposure?

An Experience Cloud site supports two external user types: authenticated partners and unauthenticated guests. A new requirement is that guests can submit a Case and upload an attachment, but must not be able to view any existing Cases or files. After enabling the feature, security review flags the design as overly permissive. What is the most secure approach that still supports guest uploads?

A partner portal uses Account-based sharing, and partners are provisioned as users under many Partner Accounts. A new business rule requires that a subset of partners ("Strategic Partners") can see specific Knowledge articles and a limited set of custom object records across multiple Partner Accounts, but only within a defined region. The region is stored on the Strategic Partner's Contact. Which solution best meets the requirements while minimizing sharing maintenance overhead?

A company is consolidating three legacy community sites into a single Experience Cloud site. Each legacy site has different navigation, branding, and home page content, but users should log in once and see the appropriate experience based on partner tier stored on their Account. Which approach best supports multiple tailored experiences in one site with maintainable administration?

An Experience Cloud site uses CMS content for marketing pages and Knowledge for support articles. Editors complain that updating a CMS banner sometimes breaks translations and causes older content to reappear on one of the pages. The site uses multiple languages and workspaces. What is the most likely root cause and the best corrective action?

A customer wants passwordless login for an Experience Cloud site for customers, but also needs to support a legacy workforce identity provider for a smaller group of partner users. Requirements: (1) customers should use email-based login (magic link/OTP), (2) partners should use SSO, (3) both user populations must land on the same site with the right permissions, and (4) support agents must be able to troubleshoot login failures. Which solution best aligns with best practices?

A partner Experience Cloud site uses Just-in-Time (JIT) provisioning from an external IdP. Some users intermittently fail to log in with an error indicating the user exists but is inactive, while others are created without the correct Account association. The IdP asserts email and a partner account identifier. What is the most effective fix to ensure reliable provisioning and correct Account mapping?

After go-live, the Experience Cloud site shows strong login volume but low engagement with key self-service journeys (Knowledge deflection and Case submission). The business wants to identify drop-off points and segment by customer type and device, without building a custom tracking solution. What should the consultant recommend?

A team is building an Experience Cloud site that must support: authenticated users (customers and partners), unauthenticated marketing pages, Knowledge, and a highly branded UI with custom components. The team expects frequent iterative releases and wants to reduce regression risk. Which template/setup approach best supports these needs?

An Experience Cloud site must allow external users to update a subset of fields on a custom object. The org uses strict field-level security, and the API is integrated with an external system that also updates the same records. After launch, external users report intermittent errors when saving, and admins see validation rule failures that reference fields external users cannot see. What is the best solution that balances security and usability?