Experience Cloud Consultant Intermediate Practice Exam: Medium Difficulty 2025

A company is launching a customer support site in Experience Cloud. They want authenticated customers to view and create Cases, search Knowledge, and access a self-service community. They also want to minimize setup time and use Salesforce-recommended best practices. Which approach should the consultant recommend?

A company has an Experience Cloud site for customers. Each customer should only see their own Cases and their own Orders (custom object Order__c). Cases are related to Contact, and Order__c is related to Account. Customers will log in as external users associated to Contacts under Accounts. Which sharing design best meets the requirement with the least maintenance?

A partner portal uses Experience Cloud and needs to support a hierarchy where partner managers can see data owned by users in their partner team. The consultant is deciding between external user license types and sharing approaches. Which configuration best supports record access aligned to a partner role hierarchy?

A customer community requires that users can only log in if their email domain matches the Account’s approved domain list stored in a custom field (Approved_Domains__c). The company uses self-registration. What is the most appropriate declarative-first solution?

A company wants customers to log in to an Experience Cloud site using their corporate identity provider (IdP) with SAML SSO. They also want Salesforce to automatically create the external user on first login (just-in-time provisioning). Which setup combination is required?

An Experience Cloud site needs consistent branding across multiple sites for different regions. The marketing team wants to update logos, colors, and fonts without redeploying metadata and with minimal admin effort. What should the consultant recommend?

A company wants to publish product documentation to an Experience Cloud site and reuse the same content in a mobile app and internal intranet. Content should be editable by non-admin authors, versioned, and deliverable to multiple channels. What is the best solution?

After launching an Experience Cloud site, adoption is lower than expected. The business wants to understand which pages users visit most, where they drop off in a case creation flow, and which content drives case deflection. Which approach best meets these needs with standard platform capabilities?

An Experience Cloud site must show a list of Orders (Order__c) and allow users to filter by status and date. The business wants a solution that is declarative, respects record sharing, and can be reused on multiple pages. What should the consultant recommend?

A company wants unauthenticated visitors (guest users) to access a public Knowledge page and submit a Contact Us form that creates a Case. They want to minimize security risk while ensuring the form can still create the Case record. What is the best practice approach?