Nonprofit Cloud Consultant (NPC) Advanced Practice Exam: Hard Questions 2025

A nonprofit is implementing Nonprofit Cloud for Programs. They need to track household-level eligibility once, then reuse it across multiple program enrollments and referrals. Eligibility can change over time and must be auditable (who changed it and when). Program managers also need a single screen to see the current eligibility plus the history. What is the best data model approach? Assumptions: - The org uses standard Nonprofit Cloud program delivery objects. - The same household may participate in multiple programs simultaneously. - Eligibility rules vary by program but share a common set of core indicators (income band, residency, etc.).

A nonprofit has implemented Nonprofit Cloud case management for services. Staff report that when they close a service case, related tasks and referrals remain open, causing inaccurate workload reports. The org has both internal service teams and community partners; partners should not see internal tasks, but internal staff need to ensure all child work is completed before closing. What is the best solution that enforces closure integrity while respecting partner visibility?

A nonprofit uses Nonprofit Cloud and wants to standardize constituent identity. They have People accounts enabled and must prevent duplicate Person Accounts when online intake creates records. Requirements: - Prefer matching on verified email + last name; if not available, fall back to phone + last name. - Staff must be prompted to choose among potential matches during intake review. - Any new record created from intake must link to the selected existing Person Account when a match is confirmed. Which approach best meets these requirements with strong governance and minimal custom code?

A fundraising team uses Nonprofit Cloud Fundraising. They run a multi-channel campaign where donors can make one-time gifts, pledge commitments, and recurring gifts. Finance requires: - A single campaign should reflect total influence across all gift types. - Revenue recognition needs to separate hard credit (payments received) from soft credit (pledges not yet paid). - Reports must show LYBUNT/SYBUNT trends without counting unpaid pledge balances as paid revenue. Which configuration best supports these reporting needs?

A nonprofit runs grant-funded programs and must allocate a single donation across multiple funds with different restrictions and reporting requirements. They need: - A donor-facing receipt that shows one gift total. - Internal accounting reports that break the gift into fund allocations. - The ability to adjust allocations later without changing the original donor commitment. What is the best solution pattern in Nonprofit Cloud?

A nonprofit uses Marketing Cloud Account Engagement (Pardot) with Nonprofit Cloud. They want to nurture lapsed donors and ensure sales/fundraising staff have a single source of truth for engagement. Requirements: - Engagement scores and key marketing interactions should be visible on the constituent record. - Opt-out/consent must be enforced consistently across email sends and manual outreach. - Duplicate person records must not cause double-emailing. Which architecture best meets the requirements?

A nonprofit is migrating from legacy spreadsheets and a donor database into Nonprofit Cloud. After initial load, reporting shows inflated unique donor counts because some households have both a Person Account and a related Contact created by integration mistakes. They need to: - Identify and remediate cross-object duplicates safely. - Preserve giving history and relationships. - Prevent recurrence during ongoing integrations. What is the best sequence of actions?

A nonprofit needs a board dashboard that shows program outcomes alongside fundraising performance. Data sources: - Program delivery data in Nonprofit Cloud (service deliveries, enrollments, outcomes). - Revenue data (payments/transactions) in Salesforce. - External outcomes verification data delivered monthly as files. They need near-real-time operational dashboards for staff and a monthly, board-ready dataset that is consistent and reproducible. What is the best analytics approach?

A nonprofit wants to measure donor retention and upgrade rates while excluding one-time event attendees who made no donation. Their current reports mix Campaign Members (event attendance) with Opportunities (gifts), causing misleading retention metrics. They also need the ability to segment by household giving. What is the best reporting design?

A nonprofit must integrate an external grants management system with Nonprofit Cloud Fundraising and Programs. Requirements: - External system is the system of record for grant applications and award decisions. - Salesforce is the system of record for constituent relationships, internal collaboration, and downstream program delivery once awarded. - Data volume is high during peak cycles; integrations must be resilient with retries and avoid API limit spikes. - Staff need near-real-time visibility of award status changes in Salesforce. Which integration design best meets these needs?