Salesforce Certified Platform Administrator Advanced Practice Exam: Hard Questions 2025

After enabling Enhanced Profile User Interface, an admin clones the Standard User profile and removes Create/Edit on Opportunity. Users assigned to the cloned profile can still create Opportunities from the Global Actions menu in the Salesforce mobile app, but cannot edit existing Opportunities. Which configuration most likely explains this behavior?

A company has two business units that must use different page layouts and different required fields for Opportunity, but users frequently move between units. The admin wants to minimize maintenance and prevent users from being blocked by required fields that don't apply to their unit. Which solution best meets the requirement?

An admin builds a Lightning record page for Case with multiple components, including a custom report chart and related lists. Support agents complain the page intermittently loads slowly and sometimes components show 'insufficient privileges' even though agents can access the underlying records. Which action is the best first step to troubleshoot and resolve both performance and access inconsistencies?

Sales leadership wants an automated way to ensure all new Leads created via web-to-lead are assigned to the correct sales team based on Country and Product Interest, and they want assignment behavior to be consistent for API-created Leads as well. The company also wants to avoid maintaining multiple complex flows. Which solution is most appropriate?

A B2B sales org uses Opportunities with multiple products. They want to prevent reps from moving an Opportunity to 'Closed Won' unless: (1) at least one Opportunity Product exists, (2) the Primary Quote is marked, and (3) the Close Date is not in the past. However, sales operations still needs to import historical Closed Won opportunities without being blocked. What is the best approach?

A support org has a strict SLA: high-priority Cases must be escalated if not updated within 2 business hours, but only during the support team's business hours. They also want milestone timers to pause when the Case is in a 'Waiting on Customer' status. Which solution best meets these requirements with the least custom automation?

Agents report that when they send emails from a Case, some outbound messages are not visible to other agents on the Case timeline, yet customers confirm receipt. The org uses Email-to-Case and multiple support queues. What is the most likely root cause and fix?

A company uses two Salesforce orgs. In the primary org, users need to see and edit Accounts stored in a second org. The security team requires that access be revoked immediately when a user leaves, and they want minimal password management. Which approach best meets the requirement using standard Salesforce capabilities?

A data migration loads 2 million Contact records. After the load, users complain that Account page related lists show incomplete Contacts and reports are missing many Contacts unless filters are removed. The import used Data Loader with Bulk API and upserted Contacts with AccountId. What is the most likely cause and the correct remediation?

An org has a record-triggered flow on Opportunity that updates a related Account field (Total_Open_Opportunities__c) whenever an Opportunity is created, updated, or deleted. Users report intermittent 'UNABLE_TO_LOCK_ROW' errors when many Opportunities are updated at once (e.g., mass stage updates). What is the best design change to reduce lock contention while keeping totals accurate?