Salesforce Certified Slack Administrator Advanced Practice Exam: Hard Questions 2025

A global company is rolling out Slack Enterprise Grid. Leadership wants a consistent baseline (channel naming conventions, default channels, retention expectations, and minimum security settings) across 20 workspaces, but each region needs flexibility to add local channels and apps. Admins also want to avoid manual drift over time. Which approach best balances standardization and autonomy while minimizing ongoing maintenance?

After a merger, a Slack admin must design a channel strategy that supports: (1) a shared company-wide announcements experience, (2) regional operational channels that should not appear in global search results for users outside the region, and (3) project channels where membership changes frequently and must be easy to manage. Which architecture is most appropriate?

A regulated business requires that all customer-sensitive discussions occur only in approved channels. They want a workflow that reduces mistakes: users should be nudged when posting sensitive keywords into unapproved channels, and the incident response team needs an audit trail. What is the best solution pattern in Slack?

Your organization is using Enterprise Grid with strict compliance requirements. Legal needs the ability to place specific users on hold for investigations while continuing to enforce standard retention policies for everyone else. They also need to ensure exports are controlled and auditable. Which approach best meets these requirements?

An admin discovers that multiple third-party apps were installed across workspaces with overlapping permissions, and one app is requesting broad access to read messages. The security team wants to reduce risk immediately while preserving business-critical automations. What is the best next step?

A company uses SCIM provisioning with an identity provider (IdP). After reorganizing departments, hundreds of users are moved to new teams. The admin updates group assignments in the IdP, but many users keep access to old private channels and remain in outdated user groups in Slack. What is the most likely cause and best corrective action?

Your org uses Enterprise Grid and wants to ensure that new hires are automatically added to the correct set of channels across multiple workspaces based on job role and location. Requirements: minimize manual admin effort, support frequent org changes, and avoid over-sharing. Which solution best meets the requirements?

A user who left the company was deactivated in the IdP, but their Slack account remains active and continues receiving Slack Connect messages in shared channels. The IdP shows the user as disabled. What is the best troubleshooting sequence for a Slack admin?

A support team wants to automatically create a Slack channel when a high-severity case is opened in Salesforce, invite the case owner and an on-call user group, post structured case details, and then archive the channel when the case closes. They also want to prevent duplicate channels if the workflow retries. Which approach is most robust?

A Slack admin is troubleshooting an integration that posts alerts into channels. It works in one workspace but fails silently in another. The app is installed in both workspaces. In the failing workspace, posts do not appear, but the external system reports “success.” What is the most likely Slack-side cause and best fix?