salesforce administrator practice test Advanced Practice Exam: Hard Questions 2025

A global company uses Salesforce for multiple business units. They want to restrict users so they can only log in during their region’s business hours, and they also want to ensure logins only come from company-managed networks. However, a subset of users (executives) must be able to log in from anywhere but still be required to use MFA. Which approach best meets the requirements with the least ongoing admin effort?

Sales operations needs a single Lightning record page for Opportunity that supports two very different sales motions. Motion A users must see CPQ-related components and guided actions; Motion B users must see service handoff components and case insights. Both motions share the same Opportunity record type. The admin must avoid creating duplicate record types and wants minimal maintenance when components change. What should the admin do?

A sales team uses Enterprise Territory Management (ETM). They want forecasts to roll up by territory hierarchy, but they also want each rep’s quota and pipeline to appear in their manager’s forecast even when the rep is temporarily assigned to a different territory for one month. The admin must preserve consistent reporting and avoid changing the role hierarchy. Which solution best meets the requirement?

A support org uses Case assignment rules and Omni-Channel. They observe that some high-priority cases are correctly assigned to a queue by assignment rules but never appear in agents’ Omni-Channel work. Low-priority cases do appear. The admin confirms agents are online and have capacity. Which is the most likely root cause to investigate first?

A company wants to standardize global collaboration for sales. They need a place for deal teams to share files, discussions, and key opportunity links. Access must automatically align with Opportunity access, and external users should not see internal-only content. The admin wants a scalable, low-maintenance solution. What should the admin implement?

An admin is importing 500,000 Account records from a legacy system. They must prevent duplicates based on a legacy external ID, ensure related Contacts can be loaded later and linked reliably, and minimize user disruption. Some Accounts already exist in Salesforce. What is the best approach?

A report shows incorrect totals after a data load. The admin discovers that some users have a custom fiscal year enabled and others do not, and the report groups by fiscal period. Leadership needs a single, consistent fiscal reporting view. What should the admin do?

An admin created a record-triggered flow on Case (after save) to update the parent Account’s "Last Case Update" date when a Case is closed. Users report that closing a case sometimes fails with an error about "maximum trigger depth" and the Account date is not always updated. There is also an existing flow on Account (after save) that updates related open Cases when certain Account fields change. What is the best admin solution?

A company uses a screen flow for opportunity creation that sets multiple fields and creates related records. They recently implemented a validation rule requiring a "Competitor" field when Stage = "Proposal". Users now report the flow fails when they select "Proposal" because the flow sets Stage before prompting for Competitor. The admin wants to fix the flow with minimal impact and maintain data quality. What should the admin do?

An org has private sharing for Opportunities. Sales reps can see their own opportunities. Managers should see all opportunities owned by their direct and indirect reports. Additionally, a separate "Deal Desk" team needs access to all opportunities in a specific stage regardless of owner, but they must not gain access to all other opportunities. The admin wants a scalable solution that avoids manual sharing. What should the admin implement?