salesforce administrator practice test Intermediate Practice Exam: Medium Difficulty 2025

An administrator must ensure that only users in the "EMEA Sales" public group can see Opportunity records where the Region__c field equals "EMEA". The org-wide default for Opportunities is Private, and users should still be able to collaborate using Opportunity Teams. What should the administrator configure?

A sales manager wants users to see a "Deal Health" indicator on the Opportunity record page that is calculated from several fields. The indicator should be visible only to users with a custom permission called "View_Deal_Health". What is the best solution?

Support agents complain that when they view a Contact, they cannot quickly see the most recent related Cases and open Activities in one place. The administrator wants to improve usability with minimal maintenance. What should the administrator do?

Marketing wants to capture Leads from a web form and automatically assign them to the correct queue based on the selected Product Interest. They also want a confirmation email sent to the Lead immediately after submission. What should the administrator configure?

A support team uses Email-to-Case. They want new cases created from customer emails to be automatically categorized and prioritized based on keywords in the email subject. The solution must be easy for admins to update as keywords change. What should the administrator use?

Users in a Sales app need to collaborate on large opportunities by adding internal experts and easily @mentioning them in context. The company also wants the opportunity team members to have explicit access to the opportunity record. What should the administrator recommend?

An administrator is importing 50,000 Accounts from a legacy system. Some records are duplicates. The business wants to prevent duplicates going forward and also identify duplicates during the import without blocking all records. What should the administrator do?

A sales operations team needs a dashboard showing total pipeline by sales stage and a separate component showing only the current user's pipeline. Executives want the stage totals to always reflect what they can access, while the "My Pipeline" component should always show the logged-in user's data. How should the administrator configure the dashboard?

When an Opportunity is moved to Closed Won, the finance team needs an automatic task assigned to the Opportunity owner to upload the signed contract, due in 3 days. If the contract is not uploaded by then, a reminder email should be sent to the owner. What should the administrator use?

A company uses a custom object called Project__c. When a Project__c record is created, the project manager field should default based on the related Account’s Industry, but users must be able to override it before saving. The logic may change frequently. What should the administrator implement?