latest servicenow version Advanced Practice Exam: Hard Questions 2025

A service desk manager reports that a specific list view for Incident is "randomly" changing columns and sorting for some agents after a recent update. The behavior persists across browsers for the affected users but not for others, and only in one module (Incident > All). What is the MOST likely root cause and best fix?

Your instance has multiple custom applications. A scoped app needs to create Incident records and set the Assignment group. In testing, the insert succeeds but the Assignment group remains blank, and no error appears in the UI. Background scripts show "Security constraints prevent access" in logs. What is the BEST next step to resolve this while keeping least privilege?

A catalog item uses a Record Producer to create an Incident. The business requires: (1) users can submit from the portal, (2) the created Incident must always run server-side validation (even if submitted via API), and (3) the producer should set Caller and Short description based on variables. Which design best satisfies these requirements with minimal duplication?

A Flow Designer flow updates an Incident when its state changes to Resolved. In production, the flow loops and repeatedly updates the record, generating dozens of executions. Which change is MOST effective to prevent the loop while preserving the automation?

After enabling a new Data Policy to require 'Assignment group' on Incident, integrations inserting incidents via the Table API start failing with HTTP 400 errors, but the same field is optional on the form for certain fulfillment teams. What is the BEST approach to enforce requirements without breaking integrations or forcing all teams to comply on the form?

A custom table extends Task. Users report slow list loads after adding several new reference and choice fields, and filtering by a frequently used custom field. You find no database index on that field. Which action is the BEST next step to improve performance while minimizing unintended side effects?

You must import 500k CMDB CI updates nightly from a CSV provided by a vendor. Matching should occur on a natural key (serial number), and updates must not create duplicates. The vendor occasionally sends blank serial numbers. Which import strategy is MOST robust and maintainable?

You are troubleshooting why certain users do not receive an email notification when an Incident is assigned to them. The notification is configured to send on update when Assignment group changes, with a condition 'Assigned to is not empty'. Users confirm they are assigned, but no email is received. Which is the MOST effective first troubleshooting step to identify the cause?

A report on Incident by Assignment group is giving inconsistent totals compared to list counts. Investigation shows users apply different interactive filters and some have a default filter saved. The business wants a reliable dashboard tile showing the same count for all viewers, regardless of personal preferences. What is the BEST solution?

A developer adds an 'onChange' Catalog Client Script to auto-populate a variable, but it works in the Service Catalog UI and fails in the Service Portal for some users. No errors appear. Which approach is MOST aligned with best practice to ensure consistent behavior across both interfaces?