100-140 Question 113
Select 2You are assisting a user who reports that their desktop computer is not powering on. Upon visiting their workstation, you see that there are no indicator lights on the computer or monitor. Which of the following steps should you perform first to troubleshoot the issue?
- A
Check if the power cable is securely connected to the computer and the wall outlet.
- B
Inspect the power button on the computer for physical damage.
- C
Verify that the wall outlet is supplying power by testing it with another device.
- D
Open the computer case to check for internal hardware failures.
- E
Ensure the monitor's display cable is properly connected to the computer.
Show answer and explanation
Correct answers: A, C
Explanation
When a computer is not powering on, the first steps are to confirm that the power cable is properly connected and that the wall outlet is supplying power. These basic checks help rule out external power-related issues before moving to more advanced troubleshooting steps.
- A. Correct.
Checking if the power cable is securely connected is a basic troubleshooting step that ensures the computer has access to power.
- B. Incorrect.
Inspecting the power button may be necessary later, but it is not the primary action to begin troubleshooting a power-related issue.
- C. Correct.
Verifying that the wall outlet is supplying power ensures there is no issue with the power source itself.
- D. Incorrect.
Opening the computer case is an advanced troubleshooting step and should only be done after ruling out external and simple causes.
- E. Incorrect.
Ensuring proper connection of the monitor's display cable is unrelated to the computer not powering on; it is relevant for display issues rather than power problems.