100-140 Question 114
Select 3A user reports that their desktop computer is not turning on. You have been asked to perform basic troubleshooting steps. What should you check first to identify the issue?
- A
Ensure the power cable is securely plugged into the wall outlet and the computer.
- B
Verify that the power outlet is functioning by testing it with another device.
- C
Check if the monitor is powered on and displaying an image.
- D
Inspect the computer's power button to confirm it is functioning properly.
Show answer and explanation
Correct answers: A, B, D
Explanation
When a computer is not turning on, it is essential to check the basics first: the power cable connection, the functionality of the power outlet, and the condition of the power button. These steps help identify simple hardware or connection issues before proceeding to more advanced troubleshooting. Checking the monitor is unnecessary in this scenario as it does not address the core issue of the computer failing to power on.
- A. Correct.
Ensuring the power cable is securely connected is a basic and essential step to rule out connection issues.
- B. Correct.
Testing the power outlet with another device helps determine if the issue lies with the outlet or the computer.
- C. Incorrect.
Checking the monitor is not relevant in this case because the problem is that the computer itself is not turning on.
- D. Correct.
Inspecting the power button is crucial as a malfunctioning button could prevent the computer from powering on.