100-140 Question 128
Single answerA user reports they cannot access a shared network folder on a file server, but they are able to access the internet and other internal network resources. As an IT support technician, what step would you take FIRST to address this connectivity issue?
- A
Verify the user's permissions for the shared folder.
- B
Restart the file server to resolve potential server-side issues.
- C
Check the network drive mapping on the user's workstation.
- D
Run a network diagnostic tool to check for internet connectivity issues.
Show answer and explanation
Correct answer: C
Explanation
The user's ability to access the internet and other internal resources indicates that the issue is not with general network connectivity but is likely related to the specific shared folder. The most logical first step in troubleshooting is to check the network drive mapping on the user's workstation to ensure the shared folder is correctly configured and accessible.
- A. Incorrect.
While verifying permissions is an important step, it is not the FIRST step. The issue described may not be related to permissions but could instead involve connectivity or configuration.
- B. Incorrect.
Restarting the file server should only be considered as a last resort after identifying that the issue is server-side. It is not efficient to begin troubleshooting with this action.
- C. Correct.
Checking the network drive mapping on the user's workstation is the most logical first step. If the mapping is incorrect or disconnected, the user would not be able to access the shared folder.
- D. Incorrect.
Running a network diagnostic tool for internet connectivity issues is irrelevant in this context since the user can already access the internet, indicating no internet-related problem.