100-140 Question 184
Select 3A team reports that their Webex Desk Pro screen does not display the incoming video feed during a meeting, but audio is working fine. As a Cisco Certified Support Technician, what steps should you take to troubleshoot the issue?
- A
Check if the Webex Desk Pro is properly connected to the network.
- B
Verify that the camera privacy shutter on the Webex Desk Pro is open.
- C
Update the firmware of the Webex Desk Pro to the latest version.
- D
Ensure the video feed is enabled in the meeting settings and not muted by the host.
- E
Restart the Webex Desk Pro to reset any temporary glitches.
Show answer and explanation
Correct answers: A, D, E
Explanation
To troubleshoot the missing incoming video feed on a Webex Desk Pro, you should first ensure the device is properly connected to the network, as this may be the root cause. Additionally, verify that the video feed is enabled in the meeting settings. Restarting the device can also help resolve temporary issues. Checking the camera privacy shutter or updating firmware is not directly related to the issue described in the scenario.
- A. Correct.
A network connection issue can prevent the Webex Desk Pro from receiving the video feed, even if audio is working. Checking the network connection is an essential step.
- B. Incorrect.
The camera privacy shutter being closed would prevent the outgoing video feed, not the incoming feed. This option is irrelevant to the described issue.
- C. Incorrect.
While keeping the firmware up-to-date is a best practice, this is not the first step to resolve the specific issue of missing incoming video feed. Firmware updates are typically a last resort after basic troubleshooting.
- D. Correct.
If the video feed is disabled in the meeting settings or muted by the host, the device may not display incoming video. Verifying this can help determine if the issue lies with the settings.
- E. Correct.
Restarting the Webex Desk Pro can resolve temporary glitches that may be causing the incoming video feed issue. This is a common troubleshooting step.