100-140 Question 185
Single answerA support technician receives a report that a Webex Desk Pro device is not sharing content during a teleconference. After verifying that the device is powered on and connected to the network, what should the technician check next to resolve the issue?
- A
Ensure the HDMI or USB-C cable used for content sharing is securely connected to the device and the computer.
- B
Verify that the Webex Desk Pro firmware is up to date.
- C
Check if the device has been added to the Webex Control Hub and assigned to the correct user.
- D
Confirm that the microphone setting is properly configured to detect audio.
Show answer and explanation
Correct answer: A
Explanation
Content sharing on the Webex Desk Pro relies on a proper physical connection (HDMI or USB-C) between the device and the user's computer. Verifying this connection is the most logical next step after confirming that the device is powered on and network-connected. Other options, while important for general device operations, do not address the immediate problem of content sharing.
- A. Correct.
Ensuring the HDMI or USB-C cable connection is secure is critical for content sharing to work properly, as the device relies on these connections to transmit video and content from the user's computer.
- B. Incorrect.
While keeping the firmware updated is important for overall device functionality, it is not the immediate cause of the content-sharing issue in this scenario.
- C. Incorrect.
Adding the device to the Webex Control Hub relates to device management and user assignment but does not directly affect the content-sharing functionality.
- D. Incorrect.
Microphone settings only affect audio input and are unrelated to content sharing issues.