100-140 Question 244
Select 3A user reports that their Windows 10 computer is running unusually slow, especially when opening applications. Upon checking Task Manager, you notice the CPU usage is consistently at 100%. What should you do to assist the user in resolving this issue?
- A
Check for and uninstall any unnecessary startup programs.
- B
Disable the antivirus software to reduce system resource usage.
- C
Run a malware scan to check for malicious processes consuming CPU resources.
- D
Update Windows and device drivers to ensure compatibility and performance.
- E
Increase the size of the paging file (virtual memory) to improve system performance.
Show answer and explanation
Correct answers: A, C, D
Explanation
High CPU usage can arise from unnecessary startup programs, malware, or outdated software. By addressing these root causes, you can improve system performance. Malicious programs and outdated drivers are common culprits, while managing startup programs helps reduce the CPU load during normal operation. Disabling antivirus software and modifying virtual memory settings are not recommended solutions for this scenario.
- A. Correct.
Checking for and disabling unnecessary startup programs can significantly reduce the load on the CPU during and after startup, improving performance.
- B. Incorrect.
Disabling the antivirus software is not recommended, as it compromises security and may not resolve the issue. Antivirus software typically uses minimal resources unless actively scanning.
- C. Correct.
Running a malware scan is important, as malicious programs can cause high CPU usage. Removing malware can help restore normal system performance.
- D. Correct.
Updating Windows and device drivers can resolve performance issues caused by outdated or incompatible software, ensuring the system operates efficiently.
- E. Incorrect.
Increasing the size of the paging file may help with memory-related issues but is unlikely to directly resolve high CPU usage problems.