100-140 Question 248
Select 4An employee reports that their secondary monitor is not displaying content, even though it is connected to their laptop. You verify the connection, and both displays are detected by the system. What actions should you take to troubleshoot the issue?
- A
Ensure that the 'Extend these displays' option is selected in the display settings.
- B
Adjust the brightness settings on the secondary monitor.
- C
Check that the correct input source is selected on the secondary monitor.
- D
Update the graphics driver on the laptop.
- E
Switch the primary and secondary display assignments in the display settings.
Show answer and explanation
Correct answers: A, B, C, D
Explanation
When troubleshooting a secondary monitor that is not displaying content, it is important to ensure proper settings, such as enabling 'Extend these displays,' verifying brightness, and selecting the correct input source. Additionally, outdated graphics drivers can cause display issues, so updating them is a necessary step. Switching primary and secondary displays is not a required troubleshooting step in this scenario.
- A. Correct.
Selecting 'Extend these displays' ensures that the secondary monitor is being used as an extended workspace rather than a duplicate or disabled display. This is a common issue when configuring multiple displays.
- B. Correct.
If the brightness is set too low or is turned off on the secondary monitor, it may appear as if it is not displaying anything, even though it is connected.
- C. Correct.
The secondary monitor may not display content if the input source (e.g., HDMI, DisplayPort) is not correctly selected. This is a hardware-level setting on many monitors.
- D. Correct.
Outdated or corrupt graphics drivers can cause display issues, including problems with multiple monitors. Updating the driver resolves such compatibility issues.
- E. Incorrect.
Switching primary and secondary displays is not necessary to troubleshoot a monitor that is not displaying content. This step does not address the root cause of the issue.