100-140 Question 245
Select 4A user contacts you stating that their Windows 10 computer is displaying a 'Blue Screen of Death' (BSOD) with the error code 'CRITICAL_PROCESS_DIED'. They are unable to access the desktop. What steps should you take to troubleshoot and resolve this issue?
- A
Boot into Safe Mode and check the Event Viewer for detailed error logs.
- B
Run the 'chkdsk /f' command to check and repair disk errors.
- C
Perform a clean reinstall of Windows 10 immediately to resolve the issue.
- D
Use System Restore to roll back the system to a previous functional state.
- E
Disconnect all external devices and restart the computer to rule out hardware conflicts.
Show answer and explanation
Correct answers: A, B, D, E
Explanation
The 'CRITICAL_PROCESS_DIED' error typically occurs when a critical Windows process fails. Effective troubleshooting involves isolating the issue using Safe Mode, logs, and repair tools like 'chkdsk'. System Restore and disconnecting external devices are also valid methods to resolve or identify the root cause. Reinstalling Windows should only be considered as a last resort.
- A. Correct.
Booting into Safe Mode allows access to diagnostic tools like Event Viewer, which can provide detailed insights into the cause of the BSOD error and help identify the problematic process.
- B. Correct.
The 'chkdsk /f' command can detect and fix file system errors on the hard drive, which might be causing the issue.
- C. Incorrect.
Performing a clean reinstall of Windows 10 should be considered a last resort after all other troubleshooting steps have failed. Jumping to this step immediately is not recommended.
- D. Correct.
System Restore can revert the system to a previous state where it was functioning correctly, which might resolve issues caused by recent changes to drivers or system files.
- E. Correct.
Disconnecting external devices can help rule out hardware conflicts or faulty peripherals as potential causes of the BSOD.