100-140 Question 264
Select 3A user reports that their Windows 10 computer is not booting properly after a recent software update and is stuck on a black screen. You want to troubleshoot the issue by booting the system into Safe Mode. What steps would you take to boot into Safe Mode during startup?
- A
Restart the computer and repeatedly press the F8 key before the Windows logo appears.
- B
Use a recovery drive to access Advanced Startup Options and select Safe Mode.
- C
Restart the computer, hold down the Shift key, and select 'Restart' from the Start menu.
- D
Use Task Manager to terminate unnecessary processes and then restart the computer in Safe Mode.
- E
Access the BIOS/UEFI firmware settings and enable Safe Mode from there.
Show answer and explanation
Correct answers: A, B, C
Explanation
Safe Mode is a diagnostic startup mode in Windows that loads only essential services and drivers. To boot into Safe Mode, users can use several methods such as pressing the F8 key during startup (on systems that support it), using a recovery drive to access Advanced Startup Options, or holding the Shift key while selecting 'Restart' in Windows 10. Methods like using Task Manager or modifying BIOS/UEFI settings are not applicable for entering Safe Mode.
- A. Correct.
This is correct as pressing the F8 key during startup was a traditional way to access the Advanced Boot Options menu in older versions of Windows, and it works on some systems.
- B. Correct.
This is correct because a recovery drive can be used to access Advanced Startup Options, which allows you to boot into Safe Mode.
- C. Correct.
This is correct as holding the Shift key while selecting 'Restart' is a valid method to access Advanced Startup Options in Windows 10, including Safe Mode.
- D. Incorrect.
This is incorrect because Task Manager is not used to directly boot into Safe Mode. It is used to manage processes within an already running session of Windows.
- E. Incorrect.
This is incorrect because BIOS/UEFI settings are not used to configure or enable Safe Mode in Windows.